Returns & Exchanges
At Clothes Mentor Upper Arlington, we want you to love your designer finds; if you are not completely satisfied, items may be returned within 7 days of purchase with original tags attached and a valid receipt.
Verify Eligibility
Ensure your items are in their original condition with all Clothes Mentor price tags still attached and that the purchase was made within the last 7 days.
Gather Documentation
Locate your original paper receipt or digital order confirmation to ensure a smooth processing of your refund or store credit.
Visit Our Store
Bring your items to our Upper Arlington location during regular business hours to meet with a staff member at the designated buy/return counter.
Receive Refund
Once approved, your refund will be issued to the original form of payment or provided as store credit for your next sustainable fashion find.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing